Shop Policy

Processing:  

  • We are a small business, I run this business alone so please allow up to 3-8 working days for your item(s) to be shipped. If you are ordering an embellished print that requires extra re-working, please allow up to 5-15 working days for the product to be ready to go through the packaging process since the adhesive for embellishment needs extra time to completely dry. 
  • A bigger order volume requires more time for processing and shipping. 
  • Public Holidays, Holiday Seasons or unforeseen circumstances may also cause further delays. 
  • Each print is hand signed, if it’s a limited-edition print, it will also be numbered. 
  • Open edition prints will be restocked when sold out. 
  • Limited edition prints will only be available for a limited quantity. They will not be restocked once they are sold out. 
  • Time edition prints are unlimited in stock for a limited time duration. The quantity will be determined once the release time has concluded.  
  • All products are handled with love and appreciation. 

Packaging: 

  • All prints and original artworks are shipped flat (exceptions may apply if mentioned on the individual's product page) with corrugated supporting board.  

Returns & Refunds: 

  • All sales are final, and items cannot be returned or refunded if the customer changes their mind after the purchase. 
  • If an item has already been shipped, we are no longer responsible for the handling of it. 
  • However, please contact us directly after receiving your package if the prints or products arrived damaged (please provide photos taken within 24 hours after the product’s arrival as proof). A replacement of the product with no extra cost for the buyer might be possible. Please note that only prints and merchandise can be replaced. If a limited-edition print has sold out, then we cannot re-print more. Original artworks are one of a kind and cannot be returned nor replaced. 
  • Please contact us if more than 40 days have passed since your package was shipped and you haven't received it yet. Do keep in mind that we cannot locate a package that has been shipped with the Standard Shipping option. 

Shipping Address & Delivery: 

  • All products are processed via Royal Mail. 
  • International shipping may take 2-4 weeks. On rare occasions it may take up to 5-8 weeks depending on your location and circumstances. 
  • If you notice an error to the address and your product(s) are not shipped yet, then please send us an email at inquiry@artbyhalle.com with your name, order number and correct address. Please note that we cannot change the destination if the order has been fulfilled. Customers are responsible for the cost of resending the item(s). 
  • If your package arrived but was not picked up and was returned to us, we can absolutely re-send the item(s) to you, please note that you will need to pay for the shipping cost for the item(s) to be resent.  
  • Please contact us if anything else seems to be wrong with your order. All concerns shall be taken care of and handled on a case by case basis. 

Liability & Taxes: 

  • Any additional customs and tax fees that may occur when the package reaches your country are the responsibility of the customer. 

Color accuracy and product consistency:  

  • Due to differences in our screen monitors, color or brightness settings and web explorers, some differences between the images and physical products might occur. 
  • There might be a slight variation between versions of the same item that require extra re-working, such as embellishing, stamping, embossing, numbering etc 

Print Preservation: 

  • Fine Art giclee prints can last up for 80+ years without fading if kept in appropriate condition.  
  • The golden embellishments made using 22, 23 and 24 karat gold are not tarnishing and not prone to oxidation. However, it is not recommended to touch the gold with bare hands as it is scratchable. 
  • For maximum protection, it is recommended to frame all prints behind a UV protective glass, with a matting, out of direct sunlight.  

 
 

Terms & Conditions (TOS):  

  • By ordering any of our products, you agree to be bound by these terms & conditions. 
  • By placing an order, you warrant that you are at least 18 years old or have parents's permission to buy from us. 
  • Shipping costs and payment fees are recognized before confirming the purchase. 
  • Note that all custom taxes are the responsibility of the customer.